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A lead experience architect (LXA) is responsible for facilitating, generating and executing great user experiences for our clients and their end users. Acting as a coach, mentor and lead for both internal teams as well as an advocate for our clients’ needs, a lead experience architect is a true veteran of human-centered design, interaction design and design research – and still in love with getting their hands dirty.


  • User experience planning and development
  • Responsible for the execution of strong interaction design and visual design principles
  • Facilitating dialog around end-user requirements and business requirements
  • Guiding clients through key design engagements
  • Performing user research
  • Driving innovative solutions within platform constraints and technical limitations
  • Developing interaction models and conceptual frameworks of experience
  • Researching interaction design trends
  • Researching technology trends


  • Strong conceptualization ability and strong visual communication ability
  • Exceptional design skills, production value and attention to detail
  • Strong working knowledge of Photoshop, Illustrator, InDesign, Fireworks and associated design tools
  • Extensive experience with user interface design patterns and standard UCD methodologies across multiple platforms
  • Clear leadership skills
  • Strong written and verbal communication skills
  • Strong client-facing presentation and communication skills
  • Strong understanding of common software project management practices
  • Strong understanding of common software development practices

In every one of our partners, you’ll find the simple secrets to our success: People who have found their purpose. Teams that are encouraged to collaborate. All kinds of thinkers, dreamers and builders who are naturally both creative and strategic. At Latched Media, you’ll have an endless supply of new experiences as you do work that connects with people all over the world.


  • Display a deep understanding of dynamics of client’s business organization
  • Independently translate a project into an appropriate work plan
  • Actively define client challenges; rapidly identifies core issues
  • Convert research findings into actionable and value-driving insights (‘connects the dots’)
  • Create and defend a compelling, fact-based story
  • Construct quality creative briefs with minor editing or supervision
  • Align deliverables and overall direction of project recommendations
  • Create ‘client ready’ deliverables
  • Connect strategy to other disciplines within the firm
  • Facilitate extension of work to other practices
  • Occasionally oversee small project teams
  • Maintain consistent client contact
  • Frequently participate in client work sessions and presentations
  • Establish relationships with mid-level members of client team (i.e., Director level)
  • Take the lead on drafting category or client point of view
  • Take the lead on writing proposal sections
  • Potentially lead the pitch/proposal process on smaller new business assignments
  • Work and interacts with team members from all departments
  • Invest most time actively ideating about clients’ unique differentiating qualities
  • Contribute to ideation methods and approach


  • Familiarity with all core strategy subjects and significant capability in 1–2 specific areas (i.e., positioning and architecture)
  • Significant exposure to multiple industries with more in-depth knowledge of 1–2 industries

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